Shipping and Refund
Refund Policy
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1. Returns
1.1 Our policy lasts 7 days and it starts from the date ("received date") the item has been delivered to you. You agree that we will use our courier company's parcel tracking service to determine the received date. If 7 days have gone by, unfortunately we are unable to offer you a refund or exchange.
1.2 Changes to your order must be requested and acknowledged within 2 hours of your order, otherwise your order is already on its way and no refunds or cancellation will be approved.
1.3 To be eligible for a return, you must first meet the criteria listed on section 1.1. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will not refund if the product is found damaged due to shipping, transit or use. You are advised to use a postal or mail service which provides parcel tracking services so as to avoid any dispute surrounding non-delivery.
1.4 Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. We also do not refund products that have been customized or personalized according to your requirements, such as customized name plates on our artwork.
Additional non-returnable items:
Customized Products
Printed Matters on Paper products
Gift cards
Damaged due to use
1.5 To complete your return, we require a receipt or proof of purchase. You must be able to provide the order number to us to verify your purchase order number and purchase date.
1.6 There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 21 days after delivery.
2. Refunds (if applicable)
2.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you are not approved, your refunds will not be processed. You are
2.2 You agree that all decisions for refunds, exchange or returns are final.
2.3 Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at admin@autograph101.com.
2.4 Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
3. Exchanges (if applicable)
We only replace items if they are defective or damaged. You agree to provide photographic proof of defects or damage within 3 days of delivery receipt. You agree to contact us within 3 days of delivery receipt to inform us of defects and damage. If any of these conditions are not met, we will not accept exchanges. Please send us an email at orders@autograph101.com for any exchange requests.
4. Gifts
4.1 If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
4.2 If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
5. Shipping
5.1 To return your product, please contact our customer service representative at orders@autograph101.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5.3 If you are returning an item above $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
6. Administrative and Restocking fee
6.1 We charge a 15% administrative and restocking fee of all refunds or exchanges approved by us. We charge restocking fee as there additional administrative costs for processing refund requests, visual inspection of products as well as warehousing costs. There are also additional administrative costs involved in ensuring that your bank or credit card refunds the amount to you.
6.2 By requesting for refunds or exchanges, you agree to pay the 15% restocking fee when refunds and exchange are approved by us. Assuming product price is $10 and you will receive $8.5 (85%) as the final refund fee after restocking:
$$10 (product price) - $1.5 (15% restocking fee) - $0 (shipping fee). We will refund 85% of the product price as shipping fee is not refundable.
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